Niya Consulting

Hi-Tech Manufacturing Leader: Intelligent Order Management

Eliminating $250K annual revenue leakage

Hi-Tech Manufacturing Leader

Client Overview

Our client, a leading hi-tech manufacturing company, was facing challenges with their complex order management system. With 11 interfacing touchpoints causing revenue leakages, they needed a solution to streamline their processes and improve efficiency.

The Challenge

The client was struggling with:

  • Revenue leakages due to complex order management across multiple touchpoints
  • Inefficient order fulfillment processes leading to missed SLAs
  • High customer service costs due to manual interventions
  • Lack of real-time visibility into order status and inventory

Our Solution

We implemented an AI-powered integration between SAP, Lobster, and Oracle EBS:

  1. Intelligent Order Routing: AI-driven system to optimize order routing across touchpoints
  2. Predictive Analytics: Machine learning models for demand forecasting and inventory optimization
  3. Automated Order Processing: RPA for streamlined order creation, approval, and tracking
  4. Real-time Order Visibility: Centralized dashboard for order status and inventory insights
  5. Smart Exception Handling: AI-powered system for identifying and resolving order exceptions

Results and Impact

  • $250K annual revenue leakage eliminated
  • 30% improvement in order fulfillment SLA
  • 40% reduction in customer service FTE requirements
  • Real-time visibility into 100% of orders across all touchpoints
  • 95% reduction in manual order interventions
"Niya Consulting's intelligent order management solution has revolutionized our operations. We've seen a significant improvement in our order fulfillment efficiency and customer satisfaction. Their innovative approach and deep technical expertise were instrumental in the project's success."

- VP of Operations, Hi-Tech Manufacturing Leader

Long-term Impact

The implementation of this intelligent order management system has positioned our client as a leader in operational efficiency within the hi-tech manufacturing industry. The AI-enhanced system continues to learn and improve, promising even greater efficiencies and cost savings in the future.

By embracing cutting-edge technology and reimagining their order management processes, our client has not only resolved their immediate challenges but has also built a foundation for sustained competitive advantage in a rapidly evolving market landscape.